We’re looking for a proactive IT Support Analyst to join our Exeter office on a full time, permanent basis; delivering high-quality support through the IT Helpdesk. You’ll troubleshoot issues, assist with onboarding and offboarding user accounts, and help maintain smooth IT operations. Collaborating with the IT team, you’ll also contribute to process improvements and enable colleagues to do their best work.

Who you are

You will be proficient in IT hardware and software, with prior IT support experience preferred. With strong customer service skills, you’ll have the ability to communicate clearly and professionally. Having a proactive, well-organised approach, you will be able to work independently and within a team. In addition to your customer service skills, your positive, can-do attitude will build effective working relationships across all levels.

The team shifts range from 8 AM to 6 PM, ensuring full coverage for the firm. If you're passionate about IT and providing exceptional customer support, we’d love to hear from you!

Why join team Ashfords?

Ask our people, and they will tell you that they genuinely enjoy coming to work and spending time with their colleagues. We’re confident that once you discover our open and friendly culture, it won’t take long for you to feel the same.

We have a genuine team approach at Ashfords because we know that when talented people work together, we achieve more for our clients and each other. We also recognise that each of our career journeys is unique. So, we will be ambitious for you and give you the support you need to develop your career, your way.

Importantly, we will give you the space and flexibility for your life outside work too.

Our goal? To help you realise your full potential as part of a forward-thinking team and business.

That’s what sets us apart.

Our offer

We offer a range of benefits to support you at work and at home.

This includes a flexible working framework, extra annual leave for your birthday and the option to buy more holiday.

We have a comprehensive package to support physical and mental health, healthcare plans, an Employee Assistance programme and free access to the Calm mindfulness app.

You’ll also have the chance to get involved in our responsible business programme, including taking part in fundraising initiatives and bringing your energy to our environment or diversity groups.

What's next?

Interested in this vacancy but not sure you match all the requirements?

At Ashfords, we are committed to building a diverse and inclusive workforce. We offer training and development opportunities to all of our people to help everyone reach their full potential. Even if your skills and experience aren’t a perfect match, we’d still love to hear from you. If you’re not the right candidate for this role, you could be the right candidate for other positions at Ashfords.

Or apply now, and we will be in touch with you as soon as possible.

Ashfords

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