We are looking for a Graduate Support Engineer to join a well-established global business, supporting customers with technical queries and product-related questions. This is an excellent opportunity to develop your technical expertise while gaining hands-on experience in a commercial environment.

Responsibilities include

Responding to customer enquiries via phone, email, and online channels, providing technical support on products.
Assisting customers in selecting the right products based on their needs and offering installation guidance.
Working closely with internal teams, including Engineering, Sales, and Quality, to resolve technical issues.
Managing product information requests and maintaining accurate records.
Supporting the warranty programme, ensuring requests and approvals are processed efficiently.

We are keen to speak to graduates in Engineering, Electronics, or a related technical field who are looking to develop their careers. You should have a keen interest in technical products, strong problem-solving skills, and the ability to explain technical concepts clearly to a range of customers. Excellent communication skills and a proactive approach to learning will be key to your success in this role.

This is a fantastic opportunity to develop your career within a well-respected company that offers full training and support. You’ll gain exposure to a range of technical and customer-facing challenges, providing a great foundation for future growth. With a strong support network and opportunities to progress, this role is perfect for someone looking to build a career in technical services, engineering, or product support.

Isaac Gracie

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