Maidens of Telford are recruiting an Apprentice Customer Service Administrator to join their team at their site in Telford.

• Mon – Fri
• 40 hours
• National Minimum Wage, age relevant
• Course: Customer Service Practitioner Level 2
• Start date: 2025
• Additional benefits:
• Life assurance
• Pension
• Full Uniform and PPE
• Onsite Parking
• Cycle to work scheme
• Loyalty Awards (recognises employees with 5, 10, 20, 30 and 40 years’ service)
• Employee benefits and discounts across a range of top brands (including shopping, travel, motoring and days out)

About the job:

• Calling customers and informing them of dates and times of deliveries
• Answering customer calls and managing customer enquiries
• Ensuring all paperwork and emails are organised within Customer Service departmental functions
• Making sure POD’s are uploaded correctly into relevant systems for customers
• Monitoring deliveries to customers ensuring deliveries are made on time

Your knowledge and experience:

• Able to work in a fast paced environment
• Clear communication skills
• Attention to detail
• Hard working, positive and flexible attitude
• Team player
• Ability to demonstrate, understand and apply our Company values. These are embedded in all roles and applicants must evidence these values as part of the application process.
• Safe
• Talented
• Attentive
• Reliable

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Apprentice Customer Service Administrator