Looking for Customer Success/ Client Service roles? One of the UK's fastest-growing MarTech start-ups is expanding into North America and looking for driven and energetic people to join their latest Graduate Scheme. If you're looking for Customer Success jobs, apply today!

*Please note, this role is based in Austin, Texas and requires candidates to be based in the US.*

Company profile – Marketing/eCommerce Tech Firm
In this Customer Success role, you will join a market-leading MarTech start-up! Our client uses their direct-to-consumer Marketing tool to help businesses analyse and optimise their Marketing spend. The firm prides itself on the service it provides to its clients, giving them the tools to best analyse their Marketing spend and the expertise to interpret the data and make informed decisions to cut waste and increase ROI.

The business has already seen great success, working with major international E-commerce brands such as Helly Hansen, Vitabiotics and Sweaty Betty. Throw in the recent sign-up of TikTok and Snapchat, and 2025 is set to be a massive year!

Job description – Customer Success Grad Scheme
In this Customer Success Coordinator job, our client are offering the opportunity to rapidly progress within the business, developing marketing and attribution expertise, incredible data analysis skills and building strong relationships with stakeholders.

They see Customer Success as the perfect incubator to learn the business and the problems they solve for their customers. With this, you are ready to move into other departments through their Centre of Excellence Grad Scheme, with opportunities in Product, Sales, Marketing and Operations available once you have gained the domain expertise required.

Key responsibilities - Customer Success Grad Scheme
In this Graduate Customer Success Executive opportunity, your responsibilities will include:

Supporting and learning from Heads of Onboarding and Customer Success on matters specific to the firm’s clients.
Owning and project managing client onboarding, including ensuring quality for customers.
Becoming a go-to expert in Marketing and the business's products, and providing ongoing client training on these.
Ensuring the timely and successful delivery of solutions, according to customer needs and objectives.
Forecasting and tracking key account metrics, identifying, and helping realise upsell opportunities; growing opportunities within the customer base, and collaborating with the sales team to ensure growth attainment.
Continually striving to provide the best customer service possible and exceed expectations.

Job requirements - Customer Success Grad Scheme
For this Customer Success Grad Scheme in Austin, Texas, we are looking for:

A degree level education or equivalent experience, ideally in Marketing, Business, or a Data related subject.
Working knowledge of MS Excel (formulas, pivot tables, macros…) and MS PPT.
You enjoy working with data; pulling reports & data analysis to get the best insights to customers.
You will be highly organised, and able to work across multiple accounts with competing priorities.
Capable of producing high-quality presentation decks for client meetings, overall owner, and responsibility for getting contributors to provide content on time.
Effective verbal and written communication skills.

Perks of the job - Customer Success Grad Scheme

During probation, team members spend 5 days a week in the office to maximize opportunities to learn. After probation, this moves to 4 days in, 1 day at home.
Enrolment in the client’s Centre of Excellence – their new Learning & Development Graduate Programme!
Competitive pension, work perks & health scheme, and much more.

If you're looking to kickstart your career in Customer Success, apply to this exciting Customer Success Grad Scheme today!

Leading eCommerce platform

Check out our latest graduate opportunities

Customer Success Grad Scheme (Austin, Texas)