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Graduate Legal Advisor

The Portfolio Group • Full-time • Greater Manchester, Greater Manchester, GB • £25,000 - £26,000 / year • 3d ago

Graduate Legal Advisor

5 days in office: shift patterns listed below

Located in Manchester City

Paying £26,000

The company

My client is a leading well-being advisor and specialist. They take pride in offering the most comprehensive employee assistance programme available in today's market, dedicated to enhancing the wellbeing of employees. They provide clinical expertise and legal advice services to 13 million employees and their families across the UK and Ireland.

The Role

As a Graduate Legal Advisor, you will be responsible for providing comprehensive and legally compliant advice to clients across various mediums, predominantly over phone and via email. Your role will involve addressing inquiries spanning a wide range of legal and financial matters while ensuring the emotional support needs of clients are met. This is an excellent opportunity for a Law graduate who is wanting to gain a varied and detailed understanding of the UK legal system.

Day to Day Responsibilities:

Provide timely legal and financial information to clients adhering to set SLAs and KPIs
Manage incoming calls efficiently, either resolving cases independently or distributing them among team members
Conduct research and engage in self-learning to enhance expertise in relevant areas
Handle diverse client issues with empathy, especially those in distress
Demonstrate a general understanding of legal and financial domains including, but not limited to, Family Law, Commercial Law, Criminal Law, and Consumer Law
Uphold a standard of excellent customer service in all interactions

What You Bring to the Team:

Proficiency in various legal and financial matters
Capacity to prioritize tasks and work independently or collaboratively within a team
Strong verbal and written communication skills
Dedication to providing exceptional customer service and assisting individuals
Open-minded, enthusiastic, and non-judgmental approach
Comfortability with telephony and IT systems

Shift Patterns:

If successful for the role, you will need to select one of the following shift patterns:

Shift Pattern 1: