Kick-start your customer service career in a hybrid role that offers real development, purpose, and progression.
About the Company
Nationwide is the world’s largest building society, owned by its members and driven by purpose. Committed to fairer, more rewarding banking, it challenges industry norms, supports communities, and prioritises customer needs. With a hybrid working model, Nationwide values growth, teamwork, and making meaningful impact.
About the Opportunity
Join as a Customer Service Representative based at Nationwide's Swindon office, supporting customers via phone in a fast-paced contact centre environment. The role offers full training, career progression, and the chance to influence customers’ financial journeys. You'll work 35 hours per week on a rotating shift pattern (8am–8pm, including weekends). After the initial 4-week onsite training, the role moves to hybrid working with two office days per week. Extensive benefits include a strong pension, bonus potential, wellness support, and clear paths for advancement.
What We're Looking For
- Strong empathy, resilience, and clear communication
- Ability to solve problems and manage high call volumes
- Confidence using digital tools and retaining product knowledge
- A customer-first mindset with a team-oriented approach
- Flexibility to work rotating shifts, weekends, and bank holidays
- Availability for onsite training from 2 June 2025, with no holiday in the first 6 weeks
- Demonstration of Nationwide's Customer First behaviours: empathy, honesty, drive, and accountability
