Visitor Assistant

English Heritage • Part-time • Craven Arms, Shropshire, England, United Kingdom • from £12.21 / hour • 1d ago

Kickstart your heritage career at one of England’s finest medieval sites – no history background needed!

About the Company

English Heritage is a charity that cares for over 400 historic sites and more than a million artefacts across England. Its mission is to make heritage accessible to everyone, sharing stories, connecting people to the past, and enriching communities. The organisation is deeply committed to diversity, inclusion, and employee wellbeing, offering a welcoming environment for all.

About the Opportunity

This Visitor Assistant role at Stokesay Castle offers 14 hours per week (April to October), transitioning to a zero-hours contract during winter. You'll play a key part in delivering engaging, high-quality experiences for visitors—from welcoming guests to sharing site highlights and promoting memberships. No history knowledge is needed—just a passion for people and customer service.

What you’ll gain:

Comprehensive training and supportive team environment
Career progression and apprenticeship opportunities
Flexible seasonal working
Free access to English Heritage sites for you and guests
25% discount in shops and cafes
Enhanced leave and pension benefits

What We’re Looking For

A passion for people and delivering excellent customer service
Team players with strong communication skills
Some experience (paid or voluntary) with the public is helpful
Availability to work weekends and bank holidays
Willingness to work in all weather conditions
A friendly and proactive approach to visitor engagement

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