Kickstart your career in credit control with a global energy leader committed to innovation, sustainability, and your professional growth.
About the Company
Shell is a major global energy company and one of the UK’s largest oil and gas producers, supplying around 10% of the nation’s needs. With a strong retail presence and a key role in supporting the UK’s net-zero goals, Shell is committed to diversity, inclusion, and helping customers decarbonise through innovation and sustainable solutions.
About the Opportunity
As a Credit Controller within Shell’s Customer Operations team, you’ll manage collections for industrial, commercial, and small business customers. You’ll drive performance through outbound and inbound contact, resolve payment issues, and support credit risk management. This role offers a dynamic environment to develop commercial and customer service skills, benefit from flexible working, and grow through ongoing training, mentorship, and diverse career opportunities at Shell.
What We’re Looking For
- Experience in B2B debt collection
- Commercial utility (gas/electricity) experience (desirable)
- Strong attention to detail and problem-solving ability
- Excellent phone manner and communication skills
- Ability to make decisions under pressure
- High commercial awareness and time management
- Self-driven and ownership-oriented
- Experience in managing high-volume collections
- Effective negotiation and interpersonal skills
- Positive, adaptable team player eager to learn
