Customer Representative - New Milton

Nationwide Building Society • Full-time • New Milton, Hampshire, England, United Kingdom • £23,500 - £25,250 / year • 10h ago

Be the face of fairer banking – kick-start your customer service career with the UK’s largest building society.

About the Company

Nationwide is the world’s largest building society, owned by and run for the benefit of its members. With over 600 branches, it is committed to keeping services on the High Street while offering innovative, purpose-driven banking. Nationwide champions fair finance, inclusivity, and community impact.

About the Opportunity

This Customer Representative role is a versatile, people-focused position based in the Totton area. You'll support customers face-to-face, over the phone, and online – from handling transactions to guiding digital banking. Training is comprehensive, with a clear pathway for development and career progression. You’ll be joining a future talent pool with potential priority placement for upcoming roles. Benefits include a £25,250 salary (from July 2025), generous pension contributions, performance bonuses, and wellbeing support.

What We're Looking For

Strong communication and empathy skills
Confidence using digital tools and online systems
Customer-first mindset with adaptability and attention to detail
Ability to commute within 45 minutes of Totton
Alignment with Nationwide’s values and behaviours (e.g. honesty, proactivity, empathy)