Money Advice Caseworker
We know that helping people great data drives great decision making and service delivery. We have an exciting opportunity to join our highly motivated and experienced team working as a Money Advise Case worker.
Working in our Money Advice Team, your role will be to help support and advise our customers who are struggling with their finances, enabling them to budget more effectively by identifying potential income maximisation and expenditure reduction, prioritise their creditors.
SCH is more than just a workplace, we’re a community dedicated to helping people navigate the path from frustration and despair towards hope and empowerment.
You will have:
- Minimum of 4 passes at GCSE Grade A*-C (4-9) including English and Mathematics (or equivalent) OR able to demonstrate an equivalent level of literacy and numeracy.
- Experience of exploiting information systems to be proactive and deliver excellent money advice services
- To manage a portfolio of client referrals
- Be able to provide high quality advice and intervention to tenants, leaseholders and members of the public to ensure that they can manage debt effectively and to make priority payments
- A customer-focused outlook, with a passion to improve customers financial positions
- The ability to develop strong, effective working relationships
- The ability to communicate effectively at different levels, and to convey sometimes complex data in a way that can be easily understood
- Someone who has experience working in social housing or the wider public sector, would be desirable.
In return, you will have the opportunity to develop within the Money Advice team and function forward and be part of a wider, forward thinking, value-driven customer focused team.
We also offer:
- Up to 29 days’ annual leave plus bank holidays
- Flexible working, including flexi leave up to 24 days per year and hybrid working arrangements
- Great opportunities for training and development
- Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service
- Access to the Local Government Pension Scheme
- A number of health benefits, including occupational health support and free eye tests
- Free parking at our head office
If you believe you have the enthusiasm, experience and skills necessary to make a real difference in people’s lives, please contact, Jane Foster, Money Advice Team Leader, on 0121 717 1668 or 07917 271 519.
or
Darren Smith, Housing Services Manager on 0121 779 8910.
For an informal discussion about this post or
To apply, please click on the link below.
Interview and assessment Date: 20 & 21 May 2025
Please note we do not accept CVs.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is required.
Solihull Community Housing is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.
Solihull Community Housing is committed to safeguarding and protecting children, young people and adults at risk and to promoting their welfare and requires all employees and volunteers share this commitment.
Attached documents
Job Description and Person Specification
